4 Jul
15:43:9
(09:56 UTC)

FAQ

  • How can I open a trading account?

    It is simple and quick. Click on OPEN REAL ACCOUNT, fill in the form and upon completion you will receive an email with all login details for both the Members Area and the trading platform.

  • How long does it take to open a trading account?

    It takes under 3 minutes to open an account, as long as all the information provided is correct.

  • Do I need to send any documents to open an account?

    Yes you do. All account holders need to send a proof of identity and a proof of residence.

  • How can I start trading? Do I need to download any software to trade?

    If you have already opened a trading account, received your login details by email, submitted your identification documents for account validation, and made a deposit; the next step is to download the MT4 trading platform. HERE

  • What types of accounts do you have?

    fidelis Capital Markets offers 2 types of accounts. They are spread-based and commission-based accounts.

  • Do you offer Islamic accounts?

    Yes we do offer Islamic accounts but they are available ONLY to clients of Islamic faith. The swaps on Islamic accounts may not be held for more than 5 days.

  • Do you offer mini accounts?

    No we do not offer mini accounts.

  • Can I open more than one account?

    Yes you can open more than one account.

  • What account currencies do you offer?

    The only account base currency we offer at the moment is the USD

  • Which are the most commonly traded currencies?

    The most popular currencies are the USD, EUR, GBP, JPY, CHF, CAD,AUD

  • Do you charge a monthly fee for trading?

    No we do not charge any monthly fees for trading.

  • How do I change my account details? Such as account type, leverage etc?

    If you require changing your account type you may email the request to dealing@fcmforex.com or backoffice@fcmforex.com

  • How do I change my password?

    You can change your password yourself from the Members Area.

  • I forgot my password. How do I retrieve it?

    You can retrieve your password from the Members Area. Alternatively you may send an email to dealing@fcmforex.com or backoffice@fcmforex.com

  • Do you offer managed accounts?

    No, we do not offer managed accounts.

  • How can I register for a Demo account?

    Yes you can register for a Demo account by clicking here OPEN DEMO ACCOUNT

  • How long can I have the Demo account for?

    The Demo account expires after one month.

  • What is the minimum deposit for a Live account?

    The minimum deposit for a Live account is $200.

  • Is my money safe? Where are my funds kept?

    Fidelis Capital Markets is operated by SN Financials Ltd and is regulated by CySEC Cyprus Securities and Exchange Commission (no. 208/13). Client accounts are held in segregated bank accounts. These accounts can only be touched by the clients themselves. fidelis Capital Markets is a Member of the ICF ( Investor Compensation Fund), which protects clients funds in case of company insolvency.

  • What are your trading hours?

    The regular trading hours are 24hours a day from Sunday 23:55 to Friday 23:55. Please note that Gold as a trading instrument has different trading hours, from 1:00 on Monday and closing at 23:15 on Friday.

  • Do you offer fixed spreads?

    No, our spreads are variable

  • Do you allow news trading?

    Yes we do allow news trading.

  • Do you allow hedging?

    Yes we do allow hedging.

  • Do you allow scalping?

    Yes we do allow scalping.

  • What leverage do you offer?

    Our maximum leverage is 200:1

  • Do you close my open positions and orders if I go offline?

    No, we do not interfere with your trading activity. Your positions will not be lost if you go offline as trading continues uninterrupted on the fidelis Capital Markets trading server.

  • What are swaps?

    It is the cost of carrying over a trading position from the current day to the next one. An overnight interbank rate is usually used for calculating the cost.

  • What are rollover rates? Why are they tripled on Wednesdays?

    When placing a trade in the spot forex market, the actual value date is two days forward, for instance, a deal done on Thursday is for the value of Monday, a deal done on Friday is for the value of Tuesday, and so on. On Wednesday, the rollover amount is tripled to compensate for the following weekend (during which time rollover is not charged because trading is stopped at weekends).

  • Do you provide live forex tutorials?

    fidelis Capital Markets does not provide live forex tutorials at present but it is very much a future plan.

  • Do you accept US clients?

    fidelis Capital Markets does not accept US Clients.

  • Do you offer VPS service?

    Yes fidelis Capital Markets provides a VPS service.

RISK WARNING: Trading in Forex and Contracts for Difference (CFDs), which are leveraged products, is highly speculative and involves substantial risk of loss. It is possible to lose more than the initial capital invested. Therefore, Forex and CFDs may not be suitable for all investors. Only invest with money you can afford to lose. So please ensure that you fully understand the risks involved. Seek independent advice if necessary.

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